Personal Information

Private information of users/buyers/potential clients may be collected during access to our website or by various means, including but not limited to visits to our ecommerce portal or corporate website. A visitor may be asked for personal information such as name, email address, contact number, current address, etc., or may be required to access different sections of our services. Users may access our services by skipping optional information but may be refused certain sections if they choose not to reveal the mandatory fields.

Non-Personal Identification Information

We may obtain other relevant technical information such as browser name, type of computer, means of connection to our sites, operating system, and Internet service providers, and other similar information utilized while accessing our services.

Cookies and Data Storage

We store user data in cookies to enhance user experience and provide seamless access to our services. Cookies are used to remember login sessions, preferences, and other personalized settings. Users can manage or disable cookies in their browser settings, but doing so may limit access to certain parts of our services.

Consent and Disclosure of Information

When a user provides information during various stages to access our services (e.g., placing an order, making a payment), it may include confidential and sensitive information such as debit card, credit card, or other payment methods, which implies mutual consent to share information to meet bilateral interests. Any user information may be shared with competent authorities if the user is found to be involved in illicit activities or in violation of Indian Robo Store's terms and conditions.

Protection of Information

We use the best technology to secure users' confidential information against unauthorized access, alteration, disclosure, or destruction. Our payment gateways are secured by CVE-2019-14977 and PCI DSS standards.

Collected Information Can Be Utilized for the Following Purposes

• To customize the user experience and improve it based on collected information.
• To enhance the website interface using consolidated data to meet user expectations.
• To provide a seamless customer experience and address concerns to ensure satisfactory services.
• To broadcast information sought by users, including awareness campaigns or updates on new products, events, or developments with user consent.
• To send notifications related to orders, payments, inquiries, etc. Users can opt-out of notifications by contacting us or using other available methods.

Changes and Acceptance of Privacy Policy

Indian Robo Store reserves the right to change privacy policies at its discretion. Accessing the website or its services constitutes acceptance of these policies. If a user does not agree with the policies, they should refrain from using the website. Users are encouraged to review the policies regularly and agree to them before accessing any content on the website.

Shipping Information

Orders are typically processed within 1-2 business days. Shipping times may vary depending on the destination and the shipping method selected at checkout. Delivery within India usually takes between 3-7 business days. Shipping costs are calculated based on the weight, dimensions, and destination of the order. These costs are displayed at checkout before payment is made. We offer international shipping, but delivery times and shipping costs may vary depending on the country. Customs fees or import duties may be applicable and are the responsibility of the customer.

Return and Refund Policy

We accept returns of items in their original condition within 30 days of the delivery date. Items must be unused, in their original packaging, and accompanied by the receipt. Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 4-7 days. If you need to exchange an item for the same product, send us an email at support@indianrobostore.com, and we will guide you through the process. Certain items are not eligible for returns, such as clearance items, custom products, and any item that is damaged after receipt.

Payment Policy

Payments for orders on Indian Robo Store are processed securely via our payment gateways. The available payment methods include credit cards, debit cards, net banking, UPI, and digital wallets. Invoices for all completed purchases will be generated by Indian Robotics Solution Pvt. Ltd. The invoice will include the total amount paid, including taxes and shipping fees, and will be sent to the registered email address upon order completion. All payments are subject to validation and authorization checks by the payment gateway provider. In case of payment failures or disputes, users are advised to contact our support team at payments@indianrobostore.com for assistance.

Get in Touch

For any queries related to privacy policies, shipping, or returns, feel free to reach us at policy@indianrobostore.com.