Refund and Replacement

• We support refunds and replacements if the delivered product is damaged during shipping, a part is missing, or a wrong delivery is made.
• Customers must raise a complaint within 24 hours of the successful delivery of the product.
• To file a complaint, customers can reach out to Customer Care at +91 706560777, 8770984152, and share the state of the product by videography.
• Our dedicated technical customer care team will verify the claims through visual observation.
• Upon verification, a complaint will be registered to facilitate either a replacement or refund.
• Refunds will only be issued in the event of the product's unavailability.
• Once we receive the product, our experts will verify the reported issue and send replacement items to the customer with shipping costs prepaid by us.
• Indian Robo Store will not entertain any replacement or refund requests if the product has been subjected to misuse, static discharge, neglect, accident, modification, or alteration.
• A valid request for cancellation of an order will be accepted.
• Indian Robo Store reserves the right to make independent decisions regarding the disposal of disputes on refunds, replacements, and cancellations of orders.
• Products will be returned within 4-7 working days after receiving and verifying the product.