Refunds and replacements are supported only if the delivered product is damaged during shipping, has missing parts, or is incorrect.
Customers must raise a complaint within 24 hours of receiving the product.
To file a complaint, customers should contact Customer Care at +91 706560777 or +91 8770984152 and provide video evidence showing the product's condition.
Our dedicated technical support team will review the claims based on the video provided.
Upon successful verification, a complaint will be registered to initiate either a replacement or refund.
Refunds will only be processed in cases where the product is unavailable for replacement.
Return will be processes with in 2 days.
After receiving the returned product, our experts will verify the reported issue. If validated, replacement items will be shipped to the customer with prepaid shipping costs.
Indian Robo Store does not entertain replacement, return, or refund requests for products that show signs of misuse, static discharge, neglect, accidents, modifications, or alterations.
Cancellations of orders will be accepted only if requested before the product has been shipped.
Indian Robo Store reserves the right to make independent decisions regarding refunds, replacements, returns, and order cancellations.
Once the refund request is approved, The Refunded Amount will be processed and credited within 2 Days to the original mode of payment.